Members 1st Credit Union is a not-for-profit financial institution serving Northern California with financial services since 1936. Member service is paramount to the success of our credit union. If you're an ambitious and spirited individual who is passionate about improving the lives of others and their community, you've come to the right place. Successful Members 1st employees are service-oriented people with integrity, pride, and a commitment toward a common goal of excellence in every area of their personal and business lives. Read on to discover how to pursue employment opportunities with us. Members 1st Credit Union offers great jobs, great pay, great benefits, and a great place to work. Come join our team.
Current Positions Available
Member Service Representative
Serves to provide consistent excellent service to our walk in and phone members. Performs transactions and side duties in an accurate and timely manner. Takes an active role in cross training in the branch and participating in weekly staff meetings. Actively promotes and provides credit union products and services to our members. Will be assigned to work on projects within the branch and/or in support of other departments within the Credit Union when needed.
Provides consistent excellent member service to all members coming in the branch and calling in on the phone.
Performs variety of transactions in person and over the phone, including but not limited to: deposits, withdrawals, loan payments, purchase of monetary instruments, sale of stamps, reviewing account history, certificate transactions, IRA transactions.
Responsible for learning and becoming comfortable with credit union products and services available for members including, but not limited to: deposit accounts, interest bearing accounts, ATM and VISA check cards, online banking, e-statements, audio response, direct deposit and basic knowledge of loan products.
Provides cross selling opportunities to each member as fits their needs.
Responsible for learning financial institution regulations such as: BSA, Reg CC, Reg DD and Reg E and applying them.
Responsible for opening new accounts including certificates, IRAs and business accounts and complying with each account policy.
Processes cash with accuracy and security measures set in place according to policy.
Responsible for reading, studying and applying credit union policies and procedures as assigned.
Properly identifies members in the branch and over the phone.
Participates in routine side duties including, but not limited to: night drop processing, ATM processing, branch balancing, check stub balancing, coin shipments, TCR balancing, auditing various operations functions, keeping branch organized, supply inventory, filing, scanning and copying.
Complies with office safety and security guidelines and training.
Actively promotes credit union products and services to each member as appropriate.
Participates in appropriate and applicable training through the credit union library, on-site trainings, cross training to ensure job knowledge is current and up-to-date.
Is responsible for completing quarterly compliance training in all required regulations and polices, especially with all Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) policies, procedures and regulations.
Other duties as assigned.
High School diploma or GED.
Experience and training in the banking field working with the public and/or experience in customer service and heavy cash handling is preferred.
Must have strong oral and written communication skills.
General skills applicable to this position include:
A minimum of a beginner level knowledge of Microsoft Office applications including Outlook, Excel, and Word.
Advanced skills in using computers and related equipment, 10-key calculator, multi line telephone/intercom systems, and a variety of general office equipment including copy machines, scanners, and fax equipment.
Ability to Interact tactfully and professionally with credit union staff as well as external contacts. Maintain a high degree of confidentiality in dealing with various personnel and member information.
Light travel is required. Travel to the various branch locations or to off-site trainings may be necessary but not regular.
Must pass pre-employment drug test and background screens, which include a credit report.
Medical, dental, vision, and life insurance
401k deferred compensation plan (with an employer match)
Flexible Spending Account (FSA)
PTO leave (Paid Time Off)
Holidays (10 recognized holidays annually)
Long term disability coverage
Employee loan discount
Turtle Bay Exploration Park membership discount
Theme park discounts
Cellular network discount
Some benefits subject to full-time and/or manager positions.
Voted Best of the North State, 2016
Top 200 Healthiest Credit Unions (Deposit Accounts), 2015-2016